Submit a Ticket
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Need a hand with an order, a size swap or a photo print? Open a ticket in one click. Pick your topic below, tap the email link, and your email app opens a message to support@legglow.shop with the subject line already filled in. Add the details listed under that topic, hit send, and your ticket is open. We reply within 24 hours on business days, and every ticket is read by a person, not an auto-responder.
Before you send
- Choose the topic that fits best. The pre-filled subject sends your ticket to the right place.
- Always include your order number and the email address you used at checkout.
- Attach photos where they help: a print, a label, a parcel or a size tag.
- One topic per ticket keeps answers fast. Two problems? Send two emails.
- Never send card numbers, security codes or passwords. We will never ask for them.
1. How a Leg Glow ticket works
- Pick a topic from section 2 and click its email link.
- Fill in the checklist for that topic. The more of it you include, the fewer emails it takes to sort things out.
- Send the email. Your message becomes your ticket. Keep the subject line so replies stay in one thread.
- Get a reply within 24 hours on business days. If we need something else, we ask in that reply.
- Reply in the same thread to add details or answer our questions. Starting a new email splits your ticket in two.
If the links do not open an email app on your device, copy the address support@legglow.shop into any email service and type the subject shown next to the topic. It works exactly the same.
2. Choose your ticket topic
Change an order
Use this for a new size, a different print, a corrected address or a fix to the text in your order notes. Changes are possible within 24 hours of ordering, so send this one as soon as you notice. Include:
- your order number;
- exactly what to change, from what to what, for example “size M to size L on the 7/8 pocket leggings”;
- for name corrections, the correct spelling in capitals and lower case as it should print.
Read more on Cancel or Change an Order.
Cancel an order
You can cancel within 24 hours of ordering for a full refund to your original payment method. Include your order number and, if you want to tell us, the reason. It helps us improve but is never required.
Personalization or photo print
Email us: Personalization photo
Personalized pieces use the order notes box at checkout for names, dates and photo descriptions. Send the photo itself here, or by replying to your order confirmation email. Include:
- your order number;
- the photo as an attachment, in the largest size your phone or camera saved it at;
- which item it is for, if your order has more than one personalized piece;
- any note on cropping, such as “just the dog’s face” or “all five of us from the bachelorette weekend”.
We print what you send and do not send a proof first, so check spelling and photo choice before you hit send. You must own the photo or have permission to use it. Photos are deleted 30 days after delivery.
Where is my order?
First check Order Tracking with your order number and email. Orders take 1-3 business days to process and 7-14 business days in transit to the United States, Canada, Australia and New Zealand. If your order is past that window or the tracking has stopped moving, send a ticket with your order number and the date you ordered.
Delivered but not found
Email us: Delivered not received
Tracking says delivered, but nothing is on your doorstep? Check with neighbors, building staff, your mailbox and any safe spot around your home, and wait a day, since parcels are sometimes scanned early. Then email us with:
- your order number and full shipping address;
- the delivery date shown in tracking;
- where you have already looked.
We will look into it with you and explain the next steps. See Shipping & Delivery for more.
Return or exchange
Returns are open for 60 days from delivery, for any reason, including size or change of mind. We send a free return label and charge no restocking fee. Include:
- your order number;
- which items you are sending back and the size of each;
- whether you want a refund, store credit or a different size or length, such as capri swapped for full-length.
The full process is on our Returns & Exchanges Policy page.
Refund question
Refunds go to your original payment method within 7 days of us receiving your return. If you are waiting longer than that, include your order number and the date your return was delivered to us. Details are in the Refund Policy.
Damaged or wrong item
Email us: Damaged or wrong item
If a print is faulty, a seam has come apart or the item is not what you ordered, email us with your order number, a short description and clear photos: the whole item, a close-up of the problem and the size label. For a wrong item, a photo of the packing slip helps too.
Sizing help before you buy
Not sure between two sizes? Tell us the product name, your waist, hips and inseam measurements in inches or centimeters, the size you normally wear in activewear, and how you like the fit. For kids, include their current size and age; children often grow from 6Y to 8Y faster than expected. The Size Guide explains how to measure.
Payment or checkout problem
Describe what happened at checkout, what message you saw and the time it happened. A screenshot of the error helps. Do not include any card numbers. Read Payment Methods for common fixes first.
Shipping outside the U.S.
Email us: International shipping
We ship from the USA to Canada, Australia and New Zealand, as well as the United States, free of charge. Import duties and taxes depend on the destination country’s rules. If you are unsure what might apply, contact us before ordering and include your country and what you plan to buy.
Privacy or account request
Ask to see, correct or delete your information, remove a photo early or close your account. Send it from the email address on your order or account so we can confirm it is you. See the Privacy Policy.
Copyright or IP concern
For copyright claims, follow the six-part notice on our DMCA page. For trademark or publicity concerns, use the Intellectual Property Policy.
Group or gift order
Planning matching sets for a team, a family or a hen party, or sending a surprise to someone overseas? Tell us the products, how many people and their sizes, the delivery country and the date you need everything by. We will tell you honestly whether 1-3 business days of processing and 7-14 business days of transit fits your plan. For a gift shipped to an Australian address or any other country we serve, you can enter the recipient’s address at checkout and keep your own email on the order.
Anything else
Product ideas, care questions, group orders or anything that does not fit above. Tell us what you need in a few lines.
3. Ticket topics at a glance
| Topic | Subject line | Must include |
|---|---|---|
| Change an order | Order change | Order number, what to change (within 24 hours) |
| Cancel an order | Order cancellation | Order number (within 24 hours) |
| Photo or name print | Personalization photo | Order number, photo attached |
| Order status | Order status | Order number, order date |
| Parcel shows delivered | Delivered not received | Order number, address, where you looked |
| Return or exchange | Return request | Order number, items, refund or swap |
| Refund timing | Refund question | Order number, date return arrived |
| Damaged or wrong item | Damaged or wrong item | Order number, photos |
| Sizing before you buy | Sizing question | Product name, your measurements |
| Group or gift order | Group or gift order | Products, sizes, country, date needed |
4. Writing a ticket we can solve in one reply
Here is what a strong ticket looks like. Subject: “Return request”. Body: “Order 10482. Sending back the capri leggings in size L because I meant to order full-length. Please swap them for the full-length version of the same print in L. The other pair in the order is keeping.” That message tells us the order, the item, the reason, the size and what you want, so we can send the free return label and set up the swap straight away.
A ticket that just says “my order is wrong, please help” takes three or four emails before anything moves. Short is fine. Specific is what matters.
Photos that help
- Shoot in daylight or under a bright lamp, with the item flat on a plain surface.
- Take one photo of the whole piece and one close-up of the problem area.
- Include the size label in at least one photo.
- For a parcel issue, photograph the outer packaging and shipping label.
- Attach photos as files rather than links to cloud folders, which sometimes need a login.
5. If you have not heard back
We answer within 24 hours on business days. If you have not seen a reply, check your spam, junk or promotions folder for a message from support@legglow.shop, and add the address to your contacts so future replies land in your inbox. Still nothing? Reply to your original email instead of starting a new one, so your ticket keeps its place and history. Double-check that you typed your own email address correctly at checkout, since order emails go to that address.
6. What happens after you send
Your email lands in our support inbox and we answer within 24 hours on business days. Weekends and public holidays are not business days, so a ticket sent on a Saturday is answered by the end of the next business day. Most tickets are solved in the first reply when the checklist above is complete. If we need more information, we ask clearly for exactly what is missing.
Time-sensitive tickets, such as a name misspelled in order notes and caught within 24 hours, get handled first, because once production starts the text cannot change. If that is you, put the correct spelling in the first line of your email.
7. Keep your details safe
Email is not the place for payment details. Never send your full card number, the security code, bank logins or your account password, even if a message seems to come from us. We will never ask for them. If you receive a request like that, forward it to support@legglow.shop and do not reply to the sender.
8. Other ways to find an answer
Many questions are answered in minutes without a ticket. Try the FAQs for short answers, the Help Center for step-by-step guides, or Contact Us for our address and response times. Our postal address is Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US, but email is the only way we handle support requests, so a ticket is always the fastest route.