Help Center

Last updated: October 31, 2026

Start here

This is the map of every Leg Glow support page. Find your topic, read the short guide, then jump to the full page. Can’t find what you need? Email support@legglow.shop and we reply within 24 hours on business days.

• Order in progress? Track it or change it within 24 hours.
• Something to send back? Start a return (60 days, free label).
• Waiting on money? Check the refund policy (7 days after your return reaches us).
• Choosing a size? Open the size guide.

The numbers that matter

Every Leg Glow policy uses the same numbers. Keep this table handy and you already know most of the answers.

Leg Glow key policy numbers

What	The rule	Full page
Shipping cost	Free, no minimum	Shipping and delivery
Countries	United States, Canada, Australia, New Zealand	Shipping and delivery
Processing	1-3 business days	Shipping and delivery
Transit	7-14 business days	Shipping and delivery
Cancel or change	Within 24 hours of ordering, by email	Cancel or change an order
Returns	60 days from delivery, any reason, free return label	Returns and exchanges
Refunds	Within 7 days of receiving your return, to the original payment method	Refund policy
Store credit	Never expires	Refund policy
Customer photos	Deleted 30 days after delivery	Privacy policy
Support replies	Within 24 hours on business days	Contact us

Orders

Every piece is made to order, so the first day after checkout is when you have the most control. Use these guides to place, check and adjust your order.

Placing an order

Pick the style, print and size on the product page, then add it to your cart. At checkout you enter your delivery address, see the payment options available to you and get a chance to add order notes. Your confirmation email arrives after you pay. Keep it: its order number is the key to every support request.

Personalising an order

For name waistbands and dated designs, type the exact text in the order notes box at checkout. For photo or pet photo prints, reply to your confirmation email with the photo attached, or email us with your order number. We do not send a proof before production, so read your notes back carefully. Browse what can be personalised in personalized prints.

Tracking an order

Open order tracking, enter your order number and checkout email, and see where things stand. Remember the timeline: 1-3 business days of processing before anything ships, then 7-14 business days in transit.

Cancelling or changing an order

Need a different size, print, spelling or address? Or want to cancel? Email us within 24 hours of ordering. The cancel or change an order page lists what can be changed and what to write. After the window, your order may already be in production; returns are still open for 60 days after delivery.

Shipping

We ship from the USA to four countries, free on every order. Here is what you need to know before and after you check out.

• Where: United States, Canada, Australia and New Zealand only.
• How long: 1-3 business days processing, then 7-14 business days transit, the same for all four countries.
• Gifts: ship straight to the recipient by entering their address at checkout.
• Duties: for Canada, Australia and New Zealand, import duties or taxes depend on the destination country’s rules. Contact us before ordering if unsure.
• Delivered but missing: check around the property and with neighbours, then email us with your order number.

Full details: shipping and delivery.

Mini guide: planning around an event

Count backwards from your date. Take off up to 14 business days for transit and up to 3 business days for processing, then add a few days of breathing room. For a Christmas fun-run or a bachelorette weekend, that usually means ordering several weeks ahead. If the date is tight, email us before ordering and we will talk it through.

Returns and exchanges

You have 60 days from delivery to send items back, for any reason. Wrong length? Different print in mind? Kids shot up a size? All fine.

1. Email support@legglow.shop with your order number and the items you are returning.
2. We email you a free return label for change-of-mind returns.
3. Pack the items, attach the label and drop it off.
4. Want another size? Tell us in your email and we will explain the easiest route.

No restocking fee. Personalised items follow the same 60-day window. Read the full returns and exchanges policy.

Refunds

Once your return reaches us, we refund you within 7 days to your original payment method. Your bank or payment provider can take a little longer to show it on your statement. Prefer store credit? It never expires. Cancellations made inside the 24-hour window are refunded to the original payment method too. All the money questions are covered in the refund policy.

Payments

The payment options available to you are shown at checkout. We do not collect sales tax, so the total you see is the total we charge. We will never ask you to send card details by email. If you see a payment problem at checkout, email us with your order number or the product you were buying and a description of the message you saw. More on the payment methods page.

Products and sizing

Leggings in full-length, 7/8, capri, flare and fleece-lined styles; joggers; yoga and biker shorts; a tennis skort; matching sets; kids activewear; holiday prints and personalised pieces. Sizes run XS-3XL, plus 1X-4X, and kids 4Y, 6Y, 8Y, 10Y and 12Y.

Picking a size

Measure waist, hips and inseam with a soft tape, then follow the product-by-product tips in our size guide. Exact measurements for a style are available on request by email. Between two sizes? Ordering both and returning one within 60 days is a fair option.

Picking a style

• Cold walks: full-length or fleece-lined leggings.
• Hot days and spin class: capri leggings or yoga shorts.
• Travel and lounging: joggers.
• Head-to-toe print: matching sets.
• Little legs: kids activewear.
• Seasonal fun: holiday prints.

Care

Wash cold, inside out. Skip fabric softener. Hang to dry. Keep zips and rough fabrics out of the same load.

Account and privacy

Sign in at My Account to see orders and saved details if you created an account. We use your details to make and deliver your order and to answer you. Customer photos sent for prints are deleted 30 days after delivery, and you can ask for an earlier deletion by email. Read the privacy policy for the full picture.

Legal and rights

• Terms of service: the rules for using the store and buying from us. Governed by Indiana (USA) law.
• Intellectual property policy: who owns our prints and what you can send us for personalised orders.
• DMCA: how to tell us if you believe a design uses your work without permission.
• Privacy policy: what data we collect and how long we keep it.

Step-by-step guides for real situations

Short walkthroughs for the moments our customers write in about most.

“I typed the wrong name in the order notes”

1. Find your order number in the confirmation email.
2. Email support with the subject “Name fix” plus the order number.
3. Write the wrong spelling, then the right one, and which product it is on.
4. Send it as soon as possible: changes are possible within 24 hours of ordering.

“My photo print is waiting for a photo”

1. Open your order confirmation email and hit reply.
2. Attach the original photo file, the largest you have.
3. If you ordered several photo pieces, name each file or list which photo goes on which item.
4. Send it promptly so your order can move through its 1-3 business days of processing.

“I got capri, but I meant full-length”

1. Inside 24 hours of ordering? Email us to switch the style.
2. Already delivered? Email us within 60 days of delivery to return it with a free label.
3. Order the full-length pair, or ask us about the easiest way to swap.
4. Your refund for the returned pair lands within 7 days of it reaching us.

“My child is between 6Y and 8Y”

1. Measure waist, hips and inseam and compare with the kids tips in the size guide.
2. Think about timing. A holiday set ordered in autumn may be worn months later.
3. When in doubt, growing room usually wins for kids.
4. If it misses, return it within 60 days of delivery.

“My parcel says delivered but I can’t find it”

1. Check doorsteps, side entrances, mailboxes, parcel lockers and reception desks.
2. Ask neighbours and anyone else at the address.
3. Wait until the end of the day, as some parcels are marked early.
4. Still missing? Email us with your order number, delivery address and what the status page says.

“I’m sending a gift to New Zealand”

1. Enter the recipient’s name and full address as the shipping address at checkout.
2. Add a gift message in the order notes if you want one.
3. Allow processing plus 7-14 business days in transit.
4. Import duties or taxes depend on New Zealand’s rules; ask us before ordering if unsure.

Every support page, explained

Leg Glow support and policy pages and what each one covers

Page	Go there when you want to
Order tracking	See the status of an order you have placed
Cancel or change an order	Fix a size, print, name or address within 24 hours
Shipping and delivery	Check countries, timelines, duties and delivery issues
Returns and exchanges	Send something back or swap a size
Refund policy	Know when and how your money comes back
Payment methods	Understand how paying at checkout works
Size guide	Measure yourself and choose a size per style
FAQs	Get quick answers across every topic
Contact us	Learn what to include when you email support
Submit a ticket	Send a structured request to support
Privacy policy	See how your data and photos are handled
Terms of service	Read the rules for buying from Leg Glow
Intellectual property	Check what you may send for personalised prints
DMCA	Report a design you believe copies your work
About us	Get to know what Leg Glow sells and stands for

Quick answers

The five questions we hear most.

How do I add a name to my leggings?

Type it into the order notes box at checkout, exactly as you want it printed. No proof is sent, so double-check the spelling and email us within 24 hours if you need to fix it.

How long does delivery take?

1-3 business days of processing plus 7-14 business days in transit, to the US, Canada, Australia and New Zealand. Shipping is free.

Can I return something if I change my mind?

Yes, within 60 days of delivery, for any reason. We send a free return label and refund you within 7 days of receiving the return.

Which size should I order?

Measure your waist, hips and inseam and follow the size guide. Email us for exact measurements of any style.

Do you charge tax or duties?

We do not collect sales tax. For Canada, Australia and New Zealand, import duties or taxes depend on the destination country’s rules.

More questions and answers live in our FAQs.

Still need help?

We are an email-only support desk, and that keeps every answer in writing.

• Email support@legglow.shop with your order number in the subject line.
• Prefer a structured request? Submit a ticket.
• Want topic-by-topic tips on what to include? See contact us.
• Looking for a page that is not listed here? Try the sitemap.

Business identity: Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US. Learn more about Leg Glow or get back to the shop.