Shipping & Delivery
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Your new leggings start moving the moment you check out. This page walks you through every step between the order button and your front door: how long we take to prepare a made-to-order print, where we deliver, what shipping costs (nothing), how tracking works and what to do if a parcel goes quiet. It covers every order placed on legglow.shop. Still have a question after reading? Email support@legglow.shop and we reply within 24 hours on business days.
Shipping at a glance
- Cost: free shipping on every order, with no minimum spend and no code to enter.
- Destinations: the United States, Canada, Australia and New Zealand.
- Origin: every order ships from the USA.
- Preparation: 1-3 business days, because each piece is printed to order after you buy.
- Transit: 7-14 business days, the same estimate for all four countries.
- Total estimate: roughly 8-17 business days from order to doorstep.
- Help: email support and we answer within 24 hours on business days.
1. Why your order needs a little prep time
Leg Glow does not pull your leggings off a shelf. Every pair of full-length, 7/8, capri, flare or fleece-lined leggings, every pair of joggers, yoga shorts, biker shorts, tennis skorts, matching sets and kids pieces is printed to order once your payment goes through. That is how we can offer holiday prints, name waistbands and photo prints in sizes from XS to 3XL, 1X to 4X and kids 4Y to 12Y without stockpiling thousands of pieces nobody asked for.
Preparation takes 1-3 business days. Business days run Monday to Friday and skip public holidays, so an order placed late on Friday usually starts its preparation clock on Monday. The clock covers printing, finishing, packing and handing the parcel over for delivery. When it is done, your parcel is on its way and transit begins.
Personalised pieces
Name waistbands, photo leggings and pet photo prints follow the same 1-3 business day window, but only once we have everything we need. Type names, dates and photo details into the order notes box at checkout. For photos, reply to your order confirmation email with the image attached, or email support@legglow.shop with your order number. If a photo or a spelling is missing, we email you and the preparation window starts once your reply arrives. We do not send a proof or mockup before printing, so check your order notes carefully before you pay.
2. Delivery times and costs by country
Shipping is free everywhere we deliver. You will see the free option at checkout before you pay. The table shows our current estimates. Transit times come from the delivery network and are estimates, not promised dates.
| Destination | Shipping cost | Preparation | Transit | Estimated total |
|---|---|---|---|---|
| United States | Free, no minimum | 1-3 business days | 7-14 business days | About 8-17 business days |
| Canada | Free, no minimum | 1-3 business days | 7-14 business days | About 8-17 business days |
| Australia | Free, no minimum | 1-3 business days | 7-14 business days | About 8-17 business days |
| New Zealand | Free, no minimum | 1-3 business days | 7-14 business days | About 8-17 business days |
There is no paid express upgrade at the moment, so the free option is the only one you will see. One pair of yoga shorts or a full family set for a Christmas fun run: the shipping price stays at zero.
Planning around an event
Got a race, a holiday party or a bachelorette weekend on the calendar? Count backwards. Take the event date, subtract 17 business days, and order before that point to give the estimate its full range. Add a few extra days around major holidays, when parcels everywhere move slower. If your date is tight, email us before you order and we will tell you honestly whether the timing looks realistic. We cannot promise a delivery date, but we can help you decide.
3. Where we deliver
We sell and ship to four countries only: the United States, Canada, Australia and New Zealand. If your shipping address is outside those countries, checkout will not offer a shipping option, and the order cannot be completed. All orders ship from the USA.
Shipping to someone else is easy. Enter the recipient’s name and address as the shipping address, and your own details as billing. Sending a holiday print set to a sister in Perth or a fleece-lined pair to a friend in Winnipeg works the same way as shipping to yourself. Add a gift message in the order notes if you like.
Address tips
- Include apartment, unit or suite numbers. A missing unit number is the most common reason a parcel bounces back.
- Use the full ZIP code or postal code. Canadian, Australian and New Zealand postcodes each have their own format, so double-check the one you type.
- Write the recipient’s name the way it appears on the mailbox or at reception.
- If your building has a parcel room or a front desk, mention it in the order notes.
4. Following your parcel
When your order leaves us, we email a shipping confirmation with tracking details. Tracking may take a day or two to show the first update after the label is created, so a blank page right after the email is normal. You can also look up your order status any time on our Order Tracking page using your order number and the email you used at checkout. If you created an account, your orders also appear under My Account.
No shipping email after three business days? Check your spam or promotions folder first, then email us with your order number and we will send the details again.
5. Changing the delivery address
Typed the old apartment number? Email support@legglow.shop within 24 hours of ordering and we will update the address for free. That same 24-hour window also covers swapping sizes, fixing a misspelled name in your order notes or cancelling. The full rules are on our Cancel or Change an Order page.
After 24 hours your piece may already be printing, and once the parcel has left us we cannot change where it goes. Email us anyway: we will tell you what is still possible and help you work out the next step.
Parcels returned to us
If a parcel comes back because the address was incomplete or could not be delivered, we contact you to confirm the correct address and talk through the options. If the mistake was ours, the reship costs you nothing.
6. One order, more than one parcel
Items in a single order usually travel together. Now and then, for example when a matching set and a kids pair finish printing at different times, we send them separately so nothing waits around. Split parcels never cost extra, and each one gets its own tracking details in your inbox.
7. Late, missing or “delivered but not here” parcels
Most parcels arrive within the estimate. When one does not, here is how we handle it.
Running past the estimate
If your parcel has gone past the total estimate shown in the table above, or tracking has stopped updating for several days, email us with your order number. We check the shipment, contact the delivery network where needed and keep you posted. Every case is a little different, so we work through yours individually and tell you the options, including a replacement or a refund, once we know what happened.
Tracking says delivered, but you cannot find it
It happens: a parcel shows delivered and your porch is empty. Before you worry, walk through this list:
- Look around the delivery spot, behind planters, in side gates and on back porches.
- Ask neighbours and any building reception or mailroom.
- Check for a delivery notice and visit your local post office if one was left.
- Wait one more business day. Parcels are sometimes marked delivered a little early.
Still nothing? Email support@legglow.shop with your order number and the address it was meant for. We look into it with you and explain what we can do next.
8. Damage in transit
Leggings travel well, but parcels can still get crushed, wet or torn. If your order arrives damaged, keep the packaging and take photos of the outer parcel, the label and the item. Email them with your order number. Within the 60-day return window you can also simply return the item for free under our Returns & Exchanges Policy. If you find damage later than that, contact us anyway and we will look at what we can do.
9. Duties and taxes for Canada, Australia and New Zealand
Orders to Canada, Australia and New Zealand cross a border, because they ship from the USA. Whether import duties or taxes apply, and who pays them, depends on the destination country’s rules and the value of your order. Leg Glow does not collect sales tax, VAT or GST at checkout. If you are unsure what your country may charge, contact us before ordering and we will help you find out what to expect.
10. Holidays and busy seasons
Holiday prints are a big part of what we do, which means late November and December are busy for us and for every delivery network. Preparation stays at 1-3 business days, but transit can stretch toward the top of the 7-14 day range. For Christmas pajama-style family sets or fun-run outfits, order early and leave room for the full estimate.
11. Taking care of your parcel when it arrives
Open the parcel soon after delivery and check each item against your order, especially sizes and personalised names. Spotting a capri where you wanted full-length right away makes everything faster. Before the first wear, wash your prints cold and inside out, and keep them away from high heat in the dryer. Care like that keeps colours bright through many workouts.
12. Quick answers on shipping
Can I pay more to get my order faster?
Not right now. Every order travels on the same free service, so the estimate in the table applies to everyone. If you have a deadline, email us before ordering and we will give you an honest read on the timing.
I ordered two sizes of the 7/8 pocket leggings to compare. Will they arrive together?
Usually, yes. Both pairs normally ship in one parcel. If they finish printing on different days, we may send them separately at no extra cost, and you will get tracking for each. Keep the pair that fits and send the other back free within 60 days.
Does a personalised piece take longer to arrive?
Transit is the same. Preparation is still 1-3 business days, counted from the moment we have your order notes and any photo you need to send. Missing details are the main cause of delay, so add everything at checkout or reply to your confirmation email straight away.
Do you ship to P.O. boxes or military addresses?
If checkout accepts your address in the United States, Canada, Australia or New Zealand, we can attempt delivery. If you are unsure whether a particular address type will work, email us before you order and we will help.
My parcel is stuck at customs. What now?
Customs checks are run by the destination country, and we cannot speed them up. Email us your order number and we will look at the tracking with you and help you work out who to contact.
Can I collect my order in person?
No. We do not offer local pickup. Every order is delivered to the shipping address you enter at checkout.
13. What to include when you contact us
A complete first email gets you a faster answer. Please include:
- Your order number, found in your confirmation email and in My Account.
- The email address you used at checkout, if you are writing from a different one.
- The shipping address as you entered it, so we can compare it with the label.
- A short description of the problem, plus photos for any damage.
- Any deadline you are working toward, such as an event or a trip.
14. Questions about delivery
Email support@legglow.shop with your order number and we reply within 24 hours on business days. You can also browse the Help Center, read our FAQs or submit a ticket. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US. Ready to shop? Start with our leggings collection.