FAQs

Type it into the order notes box at checkout. Write the exact text you want printed, with the spelling, capital letters and any spacing. If your cart has more than one personalised piece, say which name goes on which product, for example “Name waistband leggings, size L: SOPHIE”. We print exactly what you write, so read it back once before you pay.

After you order, reply to your order confirmation email with the photo attached. Or email support@legglow.shop with your order number in the subject line. Send the original image file in the largest size you have, not a screenshot or a social media copy. If several photos go on several pieces, list which photo belongs to which size or product.

No. We do not send a proof or mockup before production. Your order is prepared from the product you picked plus the details in your order notes and any photo you email. That is why the 24-hour change window matters: if you notice a mistake, email us inside 24 hours of ordering.

Email us right away with your order number and the correct spelling. Put “Name fix” in the subject. If you are still inside 24 hours of ordering, we can update it. We have seen “Kaitlin” typed as “Kaitiln” more than once, and a quick email caught it every time.

Yes, within 24 hours of ordering. Email us with your order number and what you want: a cancellation, a different size, a different print, a name fix or a new address. After 24 hours your order may already be in production. Details are on our cancel or change an order page.

Every Leg Glow piece is made to order. We prepare it after you check out, which takes 1-3 business days of processing. Then it ships from the USA and spends 7-14 business days in transit.

Absolutely. Our matching sets and holiday prints come in adult sizes and kids sizes 4Y to 12Y, so a Christmas fun-run family can all wear one print. Add each size to your cart and use the order notes for any names. Plan around processing and transit time if you have an event date.

Check your spam, junk and promotions folders first, and search for legglow.shop. Still nothing? Email us with the name and email you used at checkout and roughly when you ordered. We will confirm whether the order came through. Please do not place the same order again until we reply, or you may end up with two.

Printed leggings in full-length, 7/8, capri, flare and fleece-lined styles, plus sizes 1X-4X, joggers, yoga and biker shorts, a tennis skort, matching sets, kids activewear in 4Y-12Y, holiday prints and personalised pieces with a name waistband, your photo or your pet’s photo. See everything in the shop.

Look in our personalized prints collection. Each product page explains what it takes: a name for the waistband, a photo or a pet photo. Regular printed styles outside that collection are sold with the print as shown.

A sharp, well-lit, original image works best. Faces and pets should fill a good part of the frame, with no heavy filters or text on top. A blurry screenshot from a group chat will print blurry too. Please only send photos you took yourself or have permission to use; our intellectual property policy explains why.

If your walks happen in the cold, yes. They are built for chilly days, like a frosty morning loop in Canada or a winter school run. For warm studios and summer days, a capri or a pair of yoga shorts is the better pick.

Our holiday prints collection shows what you can order right now. Because seasonal events have fixed dates, order early: allow 1-3 business days of processing and 7-14 business days in transit before your party or fun-run.

Adult sizes run XS, S, M, L, XL, 2XL and 3XL. Plus sizes run 1X, 2X, 3X and 4X. Kids sizes are 4Y, 6Y, 8Y, 10Y and 12Y. The sizes for each style are shown on its product page.

Measure your waist, hips and inseam with a soft tape, then follow the steps in our size guide. Exact measurements for a specific style are available on request, so email us with the product name and we will send them.

Think about how you like to feel. Snug and supported during a workout usually points to the smaller size; easy and relaxed for lounging points to the larger one. Some shoppers order the 7/8 pocket leggings in both sizes, keep the winner and return the other within 60 days with the free label. Either way, the size guide has tips per product type.

Yes. Plus leggings come in 1X to 4X with the same bright prints as the rest of the range. Every leg gets to glow.

Kids pieces come in 4Y, 6Y, 8Y, 10Y and 12Y. Kids grow fast, and a child in 6Y in October may be ready for 8Y by the holidays. Measure first and, if in doubt, consider the next size up for growing room. If it does not work out, you have 60 days to return it. Browse kids activewear.

It is all about where the hem lands. Full-length reaches the ankle, 7/8 stops a little above the ankle and capri ends around mid-calf. A capri vs full-length mix-up is one of the most common returns we see, so check the length on the product page before you order. Compare full-length and capri leggings.

Wash cold and inside out, skip fabric softener and hang to dry. Keep them away from zips and rough fabrics in the wash. These small steps keep prints bright for longer.

We ship to the United States, Canada, Australia and New Zealand. Orders ship from the USA.

Nothing. Shipping is free on every order, with no minimum spend, to all four countries.

Allow 1-3 business days of processing and then 7-14 business days in transit. The same window applies to the US, Canada, Australia and New Zealand. Business days do not include weekends or public holidays. See shipping and delivery for the full picture.

Go to our order tracking page and enter your order number and the email you used at checkout. If something looks wrong, email us with your order number.

Check the porch, mailbox, reception desk and with neighbours first, as parcels sometimes show delivered a little early. If it still has not appeared, email support@legglow.shop with your order number and delivery address, and we will look into it with you.

Yes. Enter the recipient’s address as the shipping address at checkout. Sending a pair to Australia while you live in the US is no problem, and shipping stays free. Add a gift message in the order notes if you like.

You can return items within 60 days of delivery for any reason, including a change of mind or a change of size. Email us with your order number to start. Read the full returns and exchanges policy.

We do. For change-of-mind returns we send you a free return label, so returning costs you nothing. There is no restocking fee either.

Yes, the same 60-day window applies. Email us with your order number and we will send the return label.

Within 7 days of your return reaching us, back to your original payment method. Your bank or payment provider may take a little extra time to show it. See our refund policy.

No. If you choose store credit instead of a refund, it never expires. Spend it on this year’s holiday print or next year’s.

Yes. A change of size is a valid reason to return within 60 days. Email us, tell us the size you want, and we will explain the simplest way to get it to you.

Email us with your order number and clear photos: the whole item, a close-up of the issue and the size label. Tell us what you ordered and what arrived. We reply within 24 hours on business days with the next step.

Any sturdy bag or box that keeps the items clean and dry is fine. Fold the pieces neatly, add a note with your order number inside, and attach the free return label we email you to the outside.

The payment options available to you are shown at checkout. Read more on our payment methods page. We will never ask for card details by email.

No, we do not collect sales tax at checkout. The total you see before paying is what we charge.

That depends on the destination country’s rules. Import duties or taxes are set by each country, not by us. If you are unsure, contact us before ordering and we will help you understand what to check.

You can check out with your email and address. If you created an account, sign in at My Account to see your orders and saved details.

We use them only to make your order. Customer photos are deleted 30 days after delivery. Our privacy policy explains how we handle your data.

Yes. Email us from the address you used at checkout with your order number and ask for an early deletion. If your order has not been made yet, keep in mind we need the photo to print it, so we will check with you first.

Email support@legglow.shop and we reply within 24 hours on business days. You can also use our contact page or submit a ticket. Our business identity is Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US.