Cancel or Change an Order
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Clicked buy, then remembered your sister wears a Large, not a Medium? Spotted a typo in the name you typed for the waistband? Move fast and we can fix it. Every Leg Glow piece is printed to order, so there is a short window between your order and the start of production. This page explains that window, what you can change inside it, what happens after it closes and how money is handled when an order is cancelled.
Cancel or change at a glance
- Window: 24 hours from the moment you place your order.
- How: email support@legglow.shop with your order number and what you need.
- Cost: free. No cancellation fee, no change fee.
- What you can change: size, length, print, quantity, order notes, personalisation details and shipping address.
- After 24 hours: we try, but your piece may already be printing. You can still return it within 60 days of delivery.
- Refund for a cancelled order: the full amount, back to your original payment method.
1. Why the window is 24 hours
We do not keep finished leggings in stock. Your order goes into preparation shortly after you pay, and preparation takes 1-3 business days. Once a print has gone onto fabric, it cannot be undone or reprinted with a new size. The 24-hour window gives you time to double-check your order while it is still just information on a screen.
The window runs on the clock, not on business days. An order placed Saturday morning can be changed until Sunday morning. If you email inside the window, your request counts, even if our reply comes later on the next business day.
2. How to send a cancel or change request
- Find your order number. It is in your order confirmation email and, if you have an account, under My Account.
- Email us. Write to support@legglow.shop with “Cancel” or “Change” in the subject line, or submit a ticket.
- Be specific. Say exactly what should change: “Order 1234: change the full-length leggings from M to L” is faster to act on than “wrong size”.
- Write from the checkout email address if you can, so we can confirm the order is yours. If you cannot, include your full name and shipping postcode.
- Wait for our confirmation. We reply within 24 hours on business days. Your change is final once you get our confirmation email.
Please send one email with every change rather than several separate ones. It keeps everything in one place and avoids two requests crossing.
3. Changes we can make inside 24 hours
Size and length
Swap XS through 3XL, plus sizes 1X to 4X and kids sizes 4Y to 12Y. You can also switch between full-length, 7/8, capri and flare where the same print comes in those styles. The capri vs full-length mix-up is one of the most common changes we see, and it is easy to fix before printing.
Print, product and quantity
Want the holiday print instead of the floral, add a second pair, or remove a pair of yoga shorts? We can do it. If the change moves the price up or down, we tell you the difference first.
Personalisation details
Names, dates and photo details live in the order notes box you filled in at checkout. If you misspelled a name, used the wrong date or want to change which photo goes on your pet photo leggings, email us within 24 hours. Send replacement photos by replying to your order confirmation email or by emailing support with your order number. Because we do not send a proof or mockup before printing, this window is your chance to get every letter right.
Shipping address
Wrong apartment number, an old postcode or a gift that should go to Grandma instead of you? We update it free of charge. The new address must still be in the United States, Canada, Australia or New Zealand.
4. When the 24 hours have passed
Email us anyway. If your order has not started printing, we will still try to make the change. If it has, we explain your options honestly. Usually the simplest route is to let the order arrive and use our 60-day return window, which comes with a free return label and no restocking fee. Full details are in our Returns & Exchanges Policy.
Once a parcel has left us, we cannot cancel it or change the address. If it is heading to the wrong place, tell us straight away and we will help you work out what can still be done.
If you are not sure whether printing has started
You do not need to guess. Send your request, and we check the status of your order and reply with what we can still do. If the change cannot be made, nothing about your original order is affected, and your return rights stay exactly the same once it arrives.
5. Real-life examples
| What happened | Within 24 hours | After 24 hours |
|---|---|---|
| A name misspelled in the order notes | We correct the notes before printing, free | We check whether printing has started; if it has, return within 60 days and reorder |
| Ordered capri, wanted full-length | We switch the style, free | Return the capri free and order full-length |
| Your child moved from 6Y to 8Y sizing | We change the size, free | Return the 6Y free and order 8Y |
| Wrong shipping address | We update the address, free | We try before the parcel leaves us; after that we help with next steps |
| Changed your mind completely | Full cancellation and full refund | Let it arrive, then return within 60 days for a full refund |
| Forgot to attach the photo | Reply to your confirmation email with it | Send it as soon as possible; we may already be waiting for it |
6. Your refund when an order is cancelled
A confirmed cancellation means a full refund of everything you paid, returned to your original payment method. We issue that refund within 7 days of confirming the cancellation; how quickly it then shows in your account depends on your bank or payment provider. Shipping was free, so there is nothing extra to calculate. If you cancel only part of an order, we refund the cancelled items and the rest carries on as normal. How long the refund takes to show on your statement depends on your bank or payment provider. Our Refund Policy covers the money side in detail.
If a change makes your order cheaper, for example switching a matching set to a single pair of leggings, we refund the difference. If it makes it more expensive, we email you a way to pay the difference before we go ahead. Nothing extra is charged without your OK.
7. When Leg Glow has to cancel
Very occasionally we may need to cancel an order ourselves. Reasons include a print file we cannot produce at a clear enough quality from the photo provided, a payment we cannot confirm, an address outside the four countries we deliver to, or a pricing error on the site. If that happens, we email you straight away, explain why and refund the full amount. Where it makes sense, we suggest an alternative, such as a different photo for a personalised print.
8. Personalised orders: get it right first time
Personalised pieces are the orders most likely to need a change, so here are a few habits that help:
- Type names exactly as they should appear, including capitals and spaces.
- Write dates in full, like “June 14, 2026”, so there is no confusion between US and other date formats.
- Choose clear, well-lit photos with the face or pet filling most of the frame.
- Reread your order notes before you press the order button.
- Check your confirmation email straight away, where your notes are repeated back to you.
Planning photo leggings for a bachelorette weekend? Order with time to spare, and send every photo in the first 24 hours so nothing holds up production.
Ordering a Christmas fun-run family set? List each person’s name and size in the order notes in a simple, clear format, such as “Mom: L, Dad: XL, Mia: 8Y”. It makes your order easy to check, and easy to correct within the window if someone’s size changes.
9. Gifts and orders placed for someone else
If you bought a gift and need to change it, the request has to come from the person who placed the order, because we can only act on instructions from the buyer. If a gift recipient wants a different size, the 60-day return window covers them once the parcel arrives.
10. Changing your account or email details
Need to change the email address on your order so the shipping confirmation goes to the right inbox? Tell us within the same email as any other changes. You can update your saved addresses and details yourself in My Account for future orders.
11. What an order looks like from checkout to dispatch
Knowing where your order sits makes it easier to judge whether a change is still possible.
- Order placed. You get a confirmation email that repeats your items, sizes and order notes. Your 24-hour window starts now.
- Details checked. We look over personalised orders for names, dates and photos. If something is missing, we email you.
- Preparation. Printing, finishing and packing take 1-3 business days. Changes become difficult once printing begins.
- Dispatched. Your parcel ships from the USA and you get a shipping email. From here, the order can no longer be cancelled or redirected by us.
- Delivered. Your 60-day return window starts on the delivery date.
12. Combining or splitting orders
Placed two orders an hour apart and want them in one parcel? Email us within 24 hours of the first order and we will see whether they can travel together. Shipping is free either way, so nothing is lost if they arrive separately. If you want one order split and sent to two different addresses, for example a fleece-lined pair for you and a kids set for a niece in Canada, that has to be placed as two orders, each with its own shipping address. Cancel within the window and reorder if you need to.
13. Orders to Canada, Australia and New Zealand
The same 24-hour window applies wherever you live. Our support hours follow US business days, so if you are in Sydney or Auckland and order on what is Monday for you, our reply may arrive during your evening or the next morning. That is fine: we go by the time your email arrives, not the time we answer it.
14. Quick questions
Can I cancel by replying to my confirmation email?
Yes. Replying to the confirmation email reaches the same support inbox and includes your order details automatically.
Is there a fee to cancel?
No. Cancellations and changes inside the window are free.
Can I pause an order instead of cancelling?
We cannot hold an order in preparation for later. If the timing is wrong, cancel within 24 hours and order again when you are ready.
How do I know my change went through?
You get a confirmation email from us. Until then, the original order details stand.
Can I change my order after it has shipped?
No, but you are still covered: once it arrives, you have 60 days to return any item with a free return label.
16. Contact us
Just placed an order and need a change? Email support@legglow.shop with your order number. We reply within 24 hours on business days. You can also check progress on Order Tracking or read our Shipping & Delivery policy. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US.