Returns & Exchanges Policy

Last updated: October 31, 2026

Bought leggings that pinch at the waist, a capri when you meant full-length, or a print that looked brighter on screen? Send it back. At Leg Glow you have 60 days from delivery to return anything, for any reason, and we cover the return postage. This page is about the return process itself: what qualifies, how to start, how to pack, and how exchanges work. The money side, including amounts and timing, lives on our Refund Policy.

Returns at a glance

• Window: 60 days, counted from the day your order was delivered.
• Reason: any reason at all, including change of mind and wrong size.
• Return postage: free. We send you a free return label, even for change-of-mind returns.
• Restocking fee: none.
• Exchanges: swap for another size, length or print by returning the first item and placing a new order.
• Start here: email support@legglow.shop with your order number. We reply within 24 hours on business days.

1. Who can return and when

Anyone who received a Leg Glow order in the United States, Canada, Australia or New Zealand can return it. The 60-day window starts on the delivery date shown in your tracking. Gift recipients get the same 60 days, counted from the day the gift was delivered to them.

To use the window, you simply need to contact us within those 60 days. You do not need a reason, and you do not need to have the item already packed. Tell us what you want to send back and we take it from there.

Examples that qualify

• You ordered two sizes of the 7/8 pocket leggings to compare and want to send the looser pair back.
• Your child grew between ordering 6Y and the parcel arriving, and the joggers are already short.
• You picked capri leggings by mistake and really wanted full-length.
• The fleece-lined pair is warmer than you need for spring runs.
• You simply changed your mind about the print.

2. What condition the item should be in

We accept every product in our range back within 60 days: leggings in every length and fit, plus sizes 1X-4X, joggers, yoga and biker shorts, tennis skorts, matching sets, kids activewear, holiday prints and personalised pieces.

For change-of-mind and fit returns, please send items back unworn outside of a quick try-on, unwashed and free of pet hair, deodorant marks or perfume. Trying leggings on at home to check the fit is completely fine. That is what the window is for.

If the item is faulty, misprinted or not what you ordered, condition does not matter. You only had to wear or wash it to discover the problem, and that never counts against you.

Personalised and photo prints

Name waistbands, photo leggings and pet photo prints are covered by the same 60-day window. Because these are made from the details you typed into the order notes at checkout, a piece printed exactly as written can still come back, but we cannot reprint it with a different name as an exchange; we handle it as a return plus a new order. If we made a mistake with your name, date or photo, tell us and we will put it right.

3. Starting a return, step by step

1. Email us. Write to support@legglow.shop or submit a ticket. Include your order number, the item and size you are returning, and a short reason. A reason helps us improve, but you will never be refused for not giving one.
2. Add photos if something is wrong. For misprints, faults or the wrong item, attach clear photos of the problem and of the size label.
3. Get your label. We reply within 24 hours on business days with the return address, your free return label and short instructions.
4. Pack it. Fold the item, place it in a sealed bag or envelope, and write your order number on a slip of paper inside.
5. Send it. Attach the label and drop the parcel off as described in our email. Keep your receipt or drop-off confirmation until your return is complete. If you are not sure how soon you need to send it, ask us and we will confirm.

Please do not post items back without emailing us first. A parcel that arrives with no order number takes much longer to match, and that slows down everything that follows.

4. Who pays for return postage

We do. Every approved return gets a free return label, whether the item is faulty or you just prefer a different colourway. There is also no restocking fee and no handling charge. If for any reason a label cannot be used from your location, tell us and we will work out another way to get the item back without cost to you.

5. Exchanges for a different size, length or print

Because every piece is printed to order, we handle exchanges in two simple moves:

1. Return the item you do not want, using the steps above.
2. Place a new order for the size, length or print you prefer. Shipping on the new order is free too.

This way your new piece starts printing right away instead of waiting for the old one to travel back. Not sure which size to choose next time? Our Size Guide explains how to measure your waist, hips and inseam at home. If you are between sizes, tell us what happened with the first pair and we will help you pick.

Swapping between collections

Want joggers instead of leggings, or a matching set instead of a single pair? Same process: return the first item and order the new one. Browse the joggers or matching sets to find your next favourite.

6. Faulty, misprinted or wrong items

Every print should arrive the way it looks on the product page. If yours shows a misprint, a seam that came apart, a print on the wrong garment, or a size that does not match the label on your order, email us with photos. Depending on the problem, we may ask you to send the item back with a free label, or we may not need it back at all. Either way, the fix is on us.

Spotted a problem after the 60 days have passed? Contact us anyway. We look at each case individually and tell you what we can do.

7. Mixed orders and partial returns

You can return one item from an order and keep the rest. If you bought a family holiday set for a Christmas fun run and only the 8Y top is too small, return just that piece. Matching sets bought as a single product are returned as a set; if only one half of a set does not fit, email us and we will explain the options for that product.

8. What happens once your return reaches us

When your parcel arrives, we match it to your order, check the item and email you to confirm we have it. From there the refund steps take over. You get your money back to your original payment method within 7 days of us receiving the return, or as store credit if you ask for it. All the details, including what is refunded and how store credit works, are on our Refund Policy page.

Returns from Canada, Australia and New Zealand

Returns from outside the United States travel back across a border, so they can take a little longer to reach us. Your free label still applies. Mark the parcel as a return of goods when asked, and keep your drop-off receipt. The 60-day window only requires you to contact us in time; a parcel still on its way back when day 60 passes is fine.

9. Returns at a glance by situation

How Leg Glow handles common return situations

Situation	Can I return it?	Return postage	What you send us first
Wrong size or length for you	Yes, within 60 days	Free label	Order number and item
Changed your mind about the print	Yes, within 60 days	Free label	Order number and item
Misprint or faulty item	Yes, within 60 days	Free label, if we need it back	Order number and photos
Wrong item sent	Yes, within 60 days	Free label, if we need it back	Order number and a photo of the label
Personalised piece printed as ordered	Yes, within 60 days	Free label	Order number and item
Gift you received	Yes, within 60 days of delivery	Free label	Order number or the buyer’s name

10. Orders that have not shipped

If your order is still being prepared, you may not need a return at all. Email us within 24 hours of ordering and we can cancel it or change the size, print or address. See Cancel or Change an Order for how that works.

11. Try-on tips before you decide

A quick, careful try-on tells you most of what you need to know, and it keeps the item in returnable shape if it is not the one.

• Try on over underwear and keep tags on until you are sure.
• Check the waistband while you bend, lunge and reach up. High-rise styles should stay put without digging in.
• Check the length while standing. Full-length leggings should reach the ankle, 7/8 should finish just above it and capri should land around mid-calf.
• Compare two sizes side by side if you ordered both. Keep the one you forget you are wearing.
• Look at the print in daylight. Screens show colours differently, so a window check gives you the truest view.

If you are still unsure, email us a description of how the pair feels and we will suggest whether a different size or a different style, such as a flare or a plus 1X-4X fit, might suit you better.

12. Kids sizes and growing room

Kids activewear comes in 4Y, 6Y, 8Y, 10Y and 12Y. Children grow fast, and a pair that fitted on order day can feel snug by the time it arrives. If that happens, return it and order the next size up. Leggings with a little extra length can be worn slightly bunched at the ankle for a season, so if your child sits between two sizes, choosing the larger one often avoids a return altogether.

13. Gift returns

Received leggings as a gift and they do not fit? You can return them without the buyer knowing. Email us with the order number from the packing slip if there is one, or the buyer’s name and the delivery address. We arrange the return with you. How the money is handled for gifts is explained on our refund page.

14. Your photos after a return

If you sent us photos for a personalised print, we delete them 30 days after delivery. If you start a return within that time and send new photos of a problem, we use them only to handle your case.

15. Return questions answered

Do I need the original packaging?

No. Any envelope or small box that keeps the item clean and dry works.

Can I return washed leggings?

For change-of-mind returns, please send them back unwashed. If you washed them and then found a fault, that is fine; tell us what happened.

Can I return an item from a sale or holiday collection?

Yes. Holiday prints and sale items follow the same 60-day rule as everything else.

Do Canada, Australia and New Zealand customers get free return labels too?

Yes. Return postage is free in all four countries we ship to.

I typed the wrong name in my order notes. Is that a return?

If you catch it within 24 hours of ordering, email us and we fix the notes before printing, so no return is needed. After that, the printed piece can come back within 60 days as a normal return, and you can order a new one with the right spelling.

Can I return more than one item in one parcel?

Yes. Tell us every item you are sending when you email, and we will give you one label that covers the whole parcel where possible.

What if my return gets lost on the way back?

Keep the drop-off receipt we ask you to hold on to. If the parcel does not reach us, email us with that receipt and we will look into it with you.

16. Get help with a return

Email support@legglow.shop with your order number and we reply within 24 hours on business days. Helpful reading: Shipping & Delivery, FAQs and the Help Center. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US.