Payment Methods

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Paying for your next pair of leggings should be the easiest part of the order. This page explains how payment works at Leg Glow: where you see the options available to you, when you are charged, how your details are handled, what to do if a payment does not go through and how refunds find their way back. Questions we have not covered? Email support@legglow.shop and we reply within 24 hours on business days.

Payments at a glance

  • Your options: the payment options available for your order are shown at checkout, before you confirm anything.
  • Shipping: free on every order, so the total at checkout is your item total.
  • When you pay: at the moment you place your order.
  • Your details: payment details are entered on the secure checkout and handled by the payment provider, not stored by us.
  • Refunds: back to the original payment method, issued within 7 days of us receiving your return.
  • Never by email: we will never ask you to send card or account details in a message.

1. How to see the payment options for your order

Add your items to the cart, then go to checkout. After you enter your contact and shipping details, the payment section lists every option currently available for your order. Pick the one you prefer, follow the on-screen steps, and you are done.

The options shown at checkout are the only ways to pay for a Leg Glow order. We do not take payment over email, through social media messages, by phone or in person, and we will never send you a separate payment link unless you have asked us for help with a specific order and we confirm it from support@legglow.shop.

Not seeing an option you expected?

The options can depend on your order and your location. If the method you usually use is not listed, choose another option shown at checkout, or email us before ordering and we will tell you what is available for your country.

2. Checkout, step by step

  1. Review your cart. Check each size, length and print. Ordering two sizes of the 7/8 pocket leggings to compare? Make sure both are there.
  2. Enter your contact email. Your confirmation, shipping updates and any questions about personalisation go to this address.
  3. Add the shipping address. Include unit numbers and the full postcode.
  4. Fill in the order notes if your item is personalised: names, dates and photo details.
  5. Choose a payment option from the ones shown and complete any confirmation step your bank asks for.
  6. Look for your confirmation email. It arrives shortly after a successful payment and repeats your order details.

Checkout works the same on phones, tablets and computers. If a page seems stuck after you approve a payment, wait a minute and check your email before trying again, so you do not pay twice.

3. Prices and what makes up your total

Product prices are shown on every product page and in your cart. At checkout you see a full breakdown before you pay: each item, its size and print, any discount code you applied and the order total. Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum, so there is no shipping line to add on.

If your card or account is in a different currency from the one shown at checkout, your bank or payment provider converts the amount. It may add a conversion or foreign transaction fee. That fee is set by them, not by Leg Glow, so check with your bank if you want to know the exact cost before ordering.

4. Taxes and import charges

Leg Glow does not add sales tax, VAT or GST to orders at checkout. What you see at checkout is what you pay us.

For orders shipped to Canada, Australia or New Zealand, your parcel crosses a border because it ships from the USA. Whether any import duties or taxes are charged on arrival, and who pays them, depends on the destination country’s rules and the value of the order. If you are unsure, contact us before ordering and we will help you find out what to expect. More detail is on our Shipping & Delivery page.

5. When you are charged

Your payment is taken when you place your order. That is because each piece is printed to order: we start preparing it soon after you pay, and preparation takes 1-3 business days.

If you cancel within 24 hours of ordering, we refund the full amount. If you change your order within that window and the price goes down, we refund the difference; if it goes up, we email you a way to pay the extra before we make the change. See Cancel or Change an Order for how changes work.

Personalised orders

Name waistbands, photo leggings and pet photo prints are paid for at checkout like any other item. Add names, dates and photo details in the order notes box before you pay, and send photos by replying to your order confirmation email or emailing support with your order number. There is no extra charge for adding your details in the order notes.

6. How your payment details are handled

The whole site, including checkout, runs over an encrypted HTTPS connection. You can check for the padlock in your browser’s address bar. Payment details you enter at checkout go to the payment provider that handles that option. We do not keep your full card number or account password on our site.

Your bank or payment provider may sometimes ask you to confirm a payment, for example by approving it in a banking app or entering a code sent to your phone. That step comes from them, not from us, and it helps protect you from someone else using your account.

The personal details we do keep, such as your name, email and shipping address, are used to process and deliver your order. How we handle them is explained in our Privacy Policy.

7. If your payment does not go through

A declined payment is frustrating, but it usually has a simple cause. Common reasons include:

  • The billing address or postcode does not match what your bank has on file.
  • The card has expired, or a number was mistyped.
  • There are not enough available funds, or a spending limit was reached.
  • Your bank paused the payment because it looked unusual, such as a first purchase from a new store.
  • A confirmation step from your bank timed out before you approved it.

Check your details and try again, try another option shown at checkout, or call the number on the back of your card. If your payment fails, your order is not placed, so you will not be charged for a failed attempt. Your bank may briefly show a pending hold, which normally drops off on its own.

Charged but no confirmation email?

Check spam and promotions folders first. If there is still nothing, email us with the date, the amount and the name on the order. We find the order and send your confirmation, or, if the payment did not attach to an order, make sure the money is returned.

8. Duplicate charges

If you see the same order charged twice, email us with both references. We check our records, and if a duplicate payment reached us, we refund it in full. Pending holds from failed attempts are different: they are not real charges and your bank removes them on its own schedule.

9. Discount codes and store credit

Have a valid discount code? Enter it in the coupon field in your cart or at checkout before you pay, and the new total updates straight away. One code works per order unless a promotion says otherwise. Forgot to add it? Email us within 24 hours of ordering.

Store credit from a return is applied to your next order, and it never expires. If you are not sure how to use your credit, email us with your order number before you check out and we will help.

10. Refunds to your payment method

When you return an item within 60 days of delivery, we issue the refund within 7 days of receiving it, to the payment method you used. How long it then takes to appear on your statement depends on your bank or payment provider. If you prefer, you can choose store credit instead. Full details, including what is refunded in each situation, are in our Refund Policy.

11. Gifts and paying for someone else

You can pay for an order that ships to a different person and address. Enter their name and address as the shipping address and your own as billing. Sending a holiday print to a cousin in New Zealand works the same way as ordering for yourself. If a gift is ever returned, the refund goes back to the payment method used by the person who paid.

12. Order verification

To protect customers, we may occasionally email to confirm details before an order is prepared, for example when the billing and shipping details look very different. We will only ever ask you to reply with order information, never with card numbers or passwords. If we cannot confirm an order, we cancel it and refund the full amount.

13. Keep your details safe

  • We will never ask for your card number, security code, banking password or one-time code by email or message.
  • We only write to you from support@legglow.shop and the order emails sent by the store.
  • If you receive a message asking for payment details in our name, do not reply. Forward it to us so we can warn other customers.
  • Only enter payment details on the checkout page of legglow.shop, and check the padlock in your address bar.

14. Payment questions

Do you offer pay-later or instalment plans?

If an instalment option is available for your order, it appears at checkout. If you do not see one, it is not available for that order.

Can I pay by bank transfer or cash?

Only options shown at checkout can be used. We do not take cash or payments arranged by email.

Can I use two payment methods on one order?

Checkout takes one payment per order. Store credit can be combined with your chosen payment option; ask us if you need help applying it.

Is it safe to save my details for next time?

If checkout offers to remember a payment option, that information is kept by the payment provider, not by us. Only save details on a device you trust, and sign out of My Account on shared computers.

Can I change the payment option after ordering?

Once a payment has gone through, it stays attached to that order. If you need to pay a different way, cancel within 24 hours for a full refund and order again with the option you prefer.

Do kids sizes or plus sizes cost more to ship?

No. Shipping is free on every order, whatever the size, from kids 4Y to plus 4X.

Will I get an invoice?

Your order confirmation email works as a receipt. If you need a different format for your records, email us with your order number.

Why was I charged before my order shipped?

Every piece is printed to order once you pay, so payment is taken at checkout. If anything changes, our cancellation and refund rules protect you.

15. Disputes and billing questions

If a charge looks wrong, email us first. We can usually fix billing questions quickly, and contacting us does not affect any rights you have with your bank or payment provider. These terms are part of our Terms of Service, which are governed by the laws of Indiana, USA.

16. Contact us about a payment

Email support@legglow.shop with your order number, or submit a ticket. We reply within 24 hours on business days. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US. Ready to check out? Browse the shop or our personalised prints.