Contact Us
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Write to Leg Glow
We help by email, and only by email. That way every answer is written down, easy to find later and attached to your order. Send your message to support@legglow.shop and expect a reply within 24 hours on business days.
- Email: support@legglow.shop
- Reply time: within 24 hours on business days (weekends and public holidays roll to the next business day).
- Prefer a form? Use our submit a ticket page.
- Urgent change? Orders can be cancelled or changed within 24 hours of ordering, so email us fast.
Before you hit send
Many questions already have a full answer waiting. A quick look might save you a wait.
- Where is my order? Try order tracking with your order number and email.
- Which size should I pick? Read the size guide.
- How do returns work? See returns and exchanges.
- When will my money come back? See the refund policy.
- Quick question about anything else? Scan the FAQs or the help center.
Still stuck? Good, that is what we are here for. Email us.
How to write a message we can answer in one go
The fastest replies happen when we do not have to write back asking for basics. Put these in every email.
- Your order number in the subject line, for example “Order 10482 – size change”.
- The name and email you used at checkout, so we can match you to your order.
- What you want to happen, in one sentence. “Please change the 7/8 leggings from M to L” is perfect.
- Photos when they help, attached to the email, not pasted as links.
Please never send card numbers, bank details or passwords by email. We do not need them to help you, and we will never ask for them.
What to include, topic by topic
Different questions need different details. Use the table to see what speeds things up and which page holds the full rules.
| Topic | What to include | Read first |
|---|---|---|
| Order status | Order number, checkout email, the date you ordered | Order tracking |
| Cancel or change | Order number and the exact change (size, print, name spelling, address) | Cancel or change an order |
| Personalisation | Order number, the product, the exact text or the photo as an attachment | FAQs |
| Returns | Order number, which items are coming back, and the reason if you like | Returns and exchanges |
| Refunds | Order number and the date your return was posted | Refund policy |
| Shipping and delivery | Order number, the full delivery address, and what the status shows | Shipping and delivery |
| Sizing | The product, your waist, hips and inseam, and the two sizes you are deciding between | Size guide |
| Damaged or wrong item | Order number, photos of the item and the label, and a short description | Returns and exchanges |
| Payment questions | Order number and what you see at checkout (never card details) | Payment methods |
| Privacy and data | The email on your account and what you would like us to do | Privacy policy |
| Group or gift orders | How many pieces, which sizes, the print, and your event date | Matching sets |
Common situations and how we handle them
You spotted a typo in your order notes
Personalised pieces are printed from exactly what you type in the order notes box at checkout, and we do not send a proof first. So if you typed “Madisen” and meant “Madison”, email us inside 24 hours of ordering with your order number and the right spelling. Put “Name fix” in the subject so it stands out. After the 24-hour window your order may already be in production.
You need to send a photo for a photo print
Reply to your order confirmation email with the photo attached, or write to support@legglow.shop with the order number in the subject line. Send the original file, not a screenshot, and say which product it belongs to if you ordered more than one. Planning matching photo leggings for a bachelorette weekend? Send all the photos in one email and list which photo goes with which size. We delete customer photos 30 days after delivery.
You ordered the wrong length or size
Picked capri but wanted full-length? If it has been less than 24 hours since you ordered, email us and we will try to switch it. If the order has already shipped, no stress. You have 60 days from delivery to return it for any reason, and change-of-mind returns come with a free return label.
Your parcel says delivered but it is not there
First, check around: porch, side door, mailbox, building reception, and with neighbours. Some parcels show delivered a little early. If it still has not turned up, email us with your order number, the address on the order and what the status page shows. We will look into it with you and explain the next step.
You are shipping a gift abroad
We deliver to the United States, Canada, Australia and New Zealand, all with free shipping. Sending a pair to a friend in Melbourne? Enter their address at checkout and add a gift message in the order notes. Import duties or taxes for Canada, Australia and New Zealand depend on the destination country’s rules, so if you are unsure, contact us before you order.
You want to return something
Email us with your order number and the items you are sending back. We reply with a free return label. Once the return reaches us, we refund you within 7 days to your original payment method. No restocking fee. If you prefer store credit, it never expires.
You are ordering for a team or a family event
A Christmas fun-run, a school sports day or a dance group show? Tell us the print, the number of pieces, every size from kids 4Y up to 4X, and the date you need them by. Remember to allow 1-3 business days of processing plus 7-14 business days in transit, and order with time to spare.
You need to fix the delivery address
Moved house, typed the wrong unit number or picked the wrong postcode? Email us within 24 hours of ordering with your order number and the full corrected address, including the country. Write it out in one block, exactly as it should appear on the parcel. If the order has already left, tell us anyway and we will explain what can still be done.
Your item arrived damaged or not as ordered
Wrong print, wrong size or a fault you notice when you pull them on? Email us with your order number and clear photos: one of the whole piece, one close-up of the problem and one of the size label. Natural daylight works best. Tell us what you ordered and what arrived. We will reply with the next step within 24 hours on business days.
You have a privacy request
Want to know what we hold about you, or want an early deletion of a photo you sent for a print? Email us from the address you used at checkout so we can confirm it is you. Customer photos are deleted 30 days after delivery anyway. The full picture is in our privacy policy.
A sizing email, worked through
Sizing questions are some of our favourites, and the more you tell us, the more useful our answer is. Here is what a strong sizing email looks like.
“Hi Leg Glow, I am looking at the 7/8 pocket leggings. My waist is X, my hips are Y and my inseam is Z. I usually sit between M and L. I like a snug waistband but not tight on the hips. Which size would you suggest, and can you send the exact measurements for that style?”
Swap in your own numbers, measured with the steps in our size guide. Exact measurements for a style are available on request, so just ask. And if you are torn, remember the 60-day return window and free return label, which makes ordering two sizes to compare an easy option.
Buying kids sizes? Tell us the child’s age, current size and height trend. A child who wears 6Y today might be ready for 8Y by the time a holiday set arrives, so mention any event date too.
Order notes versus email: which one to use
Two channels, two jobs. Use them like this and nothing gets lost.
| Detail | Where it goes | When |
|---|---|---|
| Name or date for a waistband | Order notes box at checkout | While you check out |
| Which product a name belongs to | Order notes box at checkout | While you check out |
| Photo or pet photo for a print | Reply to the confirmation email, or email support with the order number | Straight after ordering |
| A spelling correction | Email support | Within 24 hours of ordering |
| A gift message | Order notes box at checkout | While you check out |
What happens after you email us
- Your email lands in our support inbox. If your email app shows it as sent, we have it.
- We read it and match it to your order using the order number and checkout email.
- We reply within 24 hours on business days with an answer, a next step or a question if something is missing.
- We keep the thread going until it is sorted. Please reply in the same thread so the history stays together.
Did not hear back? Check your spam or promotions folder for a reply from legglow.shop, then add support@legglow.shop to your contacts. Please avoid sending the same question several times, as each new thread can slow things down.
Reply times, explained
We reply within 24 hours on business days. Business days are Monday to Friday, excluding public holidays. An email sent on Friday evening is answered by the end of the next business day. Our reply time is about answering you, and it is separate from your order timeline, which runs on processing of 1-3 business days and transit of 7-14 business days.
| You email us | Expect a reply |
|---|---|
| On a business day | Within 24 hours |
| On a Saturday or Sunday | Within 24 hours from the start of the next business day |
| On a public holiday | Within 24 hours from the next business day |
Asking about a date before you order
Got a race day, a birthday or a holiday party on the calendar? Email us before you check out and tell us the date, the delivery country and what you plan to order. We will walk you through the timeline: 1-3 business days of processing, then 7-14 business days in transit. We cannot promise a delivery date, but we can help you judge whether there is enough room. Seasonal prints are popular, so the earlier you plan a holiday order, the calmer it feels.
Why we use email only
We do not run a phone line or social media inboxes for support. Email lets you attach photos of a name waistband or a print, gives you a written record of every promise we make, and keeps all your messages tied to one order. It also means you can write at midnight in Auckland and find an answer when you wake up.
Our business details
For any formal correspondence, our business identity is:
Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US
- Email: support@legglow.shop
- Website: legglow.shop
- Our terms are governed by the law of Indiana (USA). Read the terms of service.
Please do not post returns to this address. Returns always go through a free return label that we email to you, so your parcel reaches the right place.
Copyright and design questions
If you believe a print on our store uses your artwork without permission, read our DMCA page and our intellectual property policy, then email us with the details they list. We take these notices seriously and reply on the same 24-hour business-day schedule.
Keep exploring
- Shop leggings, joggers or kids activewear.
- Design something your own in personalized prints.
- Learn more about Leg Glow.