{"page":{"id":567,"title":"Terms of Service","handle":"terms-of-service","url":"https://legglow.shop/terms-of-service/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-10-31\">October 31, 2026</time></p>\n<p>Welcome to Leg Glow. These Terms of Service are the deal between you and us whenever you browse legglow.shop or buy printed leggings, joggers, shorts, skorts, matching sets or kids activewear from us. They cover how orders work, what happens with personalized prints, how shipping, returns and refunds fit together, and what each side is responsible for. By using the site or placing an order, you accept these Terms. Read them once, keep moving, and email <!--email_off--><a href=\"mailto:support@legglow.shop\">support@legglow.shop</a><!--/email_off--> if anything is unclear. Nothing here takes away consumer rights the law in your country gives you and does not allow anyone to waive.</p>\n<section class=\"policy-summary\">\n<h2>The short version</h2>\n<ul>\n<li>Every piece is printed to order after you buy. Processing takes 1-3 business days and transit takes 7-14 business days.</li>\n<li>Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum.</li>\n<li>Change or cancel within 24 hours of ordering by email.</li>\n<li>Return anything within 60 days of delivery, for any reason, with a free return label. Refunds go back within 7 days of receiving your return.</li>\n<li>Personalization goes in the checkout order notes box. We print exactly what you type; there is no proof step.</li>\n<li>You confirm you have the right to use any photo or name you send us.</li>\n<li>We do not collect sales tax at checkout. Import duties and taxes outside the U.S. depend on your destination country.</li>\n<li>These Terms are governed by the laws of Indiana, USA.</li>\n</ul>\n</section>\n<h2>1. Who you are dealing with</h2>\n<p>The store is run by Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US. We sell directly to you. There are no outside sellers on the site, and every order is placed with us. Our support team works by email only at <!--email_off--><a href=\"mailto:support@legglow.shop\">support@legglow.shop</a><!--/email_off--> and replies within 24 hours on business days.</p>\n<h2>2. Using legglow.shop</h2>\n<p>You may use the site to browse and buy for yourself, your family or as gifts. You must be old enough to enter a contract where you live, or have a parent or guardian place the order with you. If you open an account at <a href=\"/my-account/\">My Account</a>, keep your password private and tell us right away if you think someone else has signed in. You are responsible for orders placed through your account until you tell us it has been misused.</p>\n<p>Please do not try to break the site&#8217;s security, flood it with automated requests, copy its content in bulk, place orders you do not intend to pay for, or use it for anything unlawful. We may block access or cancel orders linked to that kind of activity.</p>\n<h2>3. Products, prints and what you see on screen</h2>\n<p>Our range covers full-length, 7/8, capri, flare and fleece-lined leggings, plus sizes 1X-4X, joggers, yoga and biker shorts, a tennis skort, matching sets, kids sizes 4Y-12Y, holiday prints and personalized designs with a name waistband, a photo or a pet photo. Product images are digital previews of the print on the garment. Colors can look a little different from one screen to another, and the exact placement of a repeating pattern shifts slightly from piece to piece because each one is printed individually.</p>\n<p>Use the <a href=\"/size-guide/\">Size Guide</a> to measure yourself before you choose. If you sit between two sizes, ordering both and returning one is fine under our returns policy. If what arrives is clearly different from what the product page describes, you are covered by our <a href=\"/refund-policy/\">Refund Policy</a>.</p>\n<h2>4. Prices, sales tax and duties</h2>\n<p>Prices are shown on each product page and confirmed in your cart and at checkout before you pay. We may change prices at any time, but a change never affects an order you have already placed. If a product is listed at an obviously wrong price because of a mistake, we will email you before we make it and either fix the order with your agreement or cancel it and refund you in full.</p>\n<p><strong>Sales tax is not collected at checkout.</strong> The total you see is the item price with free shipping. If your state or local rules expect you to report use tax on purchases, that responsibility sits with you. For parcels going to Canada, Australia or New Zealand, import duties and taxes depend on the destination country&#8217;s rules. Contact us before ordering if you are unsure what might apply to you.</p>\n<h2>5. How an order becomes a contract</h2>\n<ol>\n<li>You add items to your <a href=\"/cart/\">cart</a>, go to <a href=\"/checkout/\">checkout</a>, fill in your details and any order notes, and pay.</li>\n<li>Placing the order is your offer to buy. We accept it when we send the order confirmation email.</li>\n<li>Because every piece is made to order, we prepare your item during the 1-3 business day processing time. You can still email changes within 24 hours of ordering.</li>\n</ol>\n<p>We may decline or cancel an order if we cannot verify payment, cannot deliver to the address given, suspect fraud, or the order breaks these Terms. If that happens, you get a full refund.</p>\n<h2>6. Paying for your order</h2>\n<p>You pay using the payment options shown at checkout. Payments are processed by the payment provider you choose there, and we never see or store your full card number. See <a href=\"/payment-methods/\">Payment Methods</a> for how payment timing, declines and duplicate charges are handled.</p>\n<h2>7. Personalized orders</h2>\n<h3>7.1 How personalization works</h3>\n<p>Personalized items do not use a design tool or upload button. At checkout, type the name, date or wording you want in the <strong>order notes</strong> box, exactly as it should appear, including capital letters and spacing. For photo or pet-photo prints, describe the photo in the order notes, then send the image by replying to your order confirmation email or by emailing <!--email_off--><a href=\"mailto:support@legglow.shop\">support@legglow.shop</a><!--/email_off--> with your order number.</p>\n<h3>7.2 No proof before production</h3>\n<p>We do not send a proof or mockup for approval. We print what you type and the photo you send. Please read your order notes twice before you pay. If you notice a mistake, like &#8220;Kaitlin&#8221; typed as &#8220;Katlin&#8221; on a name-waistband pair, email us within 24 hours of ordering and we will fix it. After 24 hours, the order is in production and we cannot change the text.</p>\n<h3>7.3 Photo quality</h3>\n<p>Bright, sharp photos print best. A dark or blurry image will print dark or blurry. If a photo looks unusable to us, we will email you and wait for a better one rather than print it as is, which can delay your order.</p>\n<h3>7.4 Your promise about names and photos</h3>\n<p>When you send a photo, name, logo or any other content for a print, <strong>you confirm that you own it or have permission to use it</strong>, and that putting it on a garment does not break anyone&#8217;s copyright, trademark, privacy or publicity rights. Photos of other people need their consent; photos of children need a parent&#8217;s or guardian&#8217;s consent. Do not send sports team logos, cartoon characters, brand marks, celebrity images or artwork you do not own. If someone makes a claim against us because of content you supplied, you agree to cover the reasonable costs that result. We may refuse any personalization request that looks unlawful, hateful or infringing, and refund you if we do.</p>\n<h3>7.5 What we do with your content</h3>\n<p>We use your photo only to make your order and delete it 30 days after delivery, as explained in our <a href=\"/privacy-policy/\">Privacy Policy</a>. We never post customer photos.</p>\n<h2>8. Shipping and delivery</h2>\n<p>We ship from the USA to the United States, Canada, Australia and New Zealand only, and shipping is free with no minimum. After 1-3 business days of processing, transit takes 7-14 business days to all four countries. These are estimates, not promised dates, so order early for a Christmas fun-run family set or a birthday gift. Full details, including what to do if a parcel shows delivered but you cannot find it, are on our <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page. You can follow progress on <a href=\"/order-tracking/\">Order Tracking</a>.</p>\n<p>Please double-check your shipping address. If you spot an error, email us within 24 hours. Responsibility for the parcel passes to you once it is delivered to the address you gave. For parcels that go missing or arrive damaged, contact us and we will work through it with you under our shipping policy.</p>\n<h2>9. Changes, cancellations, returns and refunds</h2>\n<table>\n<caption>How changes, returns and refunds work at Leg Glow</caption>\n<thead>\n<tr>\n<th scope=\"col\">What you want</th>\n<th scope=\"col\">Time limit</th>\n<th scope=\"col\">How it works</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Change size, print, address or order notes</td>\n<td>Within 24 hours of ordering</td>\n<td>Email us with your order number and the change</td>\n</tr>\n<tr>\n<td>Cancel the order</td>\n<td>Within 24 hours of ordering</td>\n<td>Email us; full refund to your original payment method</td>\n</tr>\n<tr>\n<td>Return for any reason, including size or change of mind</td>\n<td>60 days from delivery</td>\n<td>Free return label from us; no restocking fee</td>\n</tr>\n<tr>\n<td>Refund after return</td>\n<td>Within 7 days of receiving the return</td>\n<td>Paid to your original payment method</td>\n</tr>\n<tr>\n<td>Store credit</td>\n<td>Never expires</td>\n<td>Use it on any future order</td>\n</tr>\n</tbody>\n</table>\n<p>The step-by-step process sits in our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges Policy</a>, the money side in our <a href=\"/refund-policy/\">Refund Policy</a>, and the 24-hour window in <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>. Those pages are part of these Terms.</p>\n<h2>10. Caring for your activewear</h2>\n<p>Printed fabric lasts longest when you wash it cold and inside out and skip the high heat of a dryer. Damage caused by hot washes, bleach, ironing directly on the print or general wear and tear is not a product fault, although you can still return an item in the condition we expect within the 60-day window.</p>\n<h2>11. Discounts and store credit</h2>\n<p>Any discount code works only as its terms say, has no cash value and usually cannot be combined with another code unless stated. We may end a promotion at any time, but that never changes an order already placed. Store credit never expires and cannot be exchanged for cash.</p>\n<h2>12. Our content and designs</h2>\n<p>The Leg Glow name, logo, prints, product images and text on this site belong to us or are used with permission. You may share links but may not copy, resell or reproduce our designs or images. See the <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> and our <a href=\"/dmca/\">DMCA</a> page for details and for reporting a concern.</p>\n<h2>13. Responsibility and its limits</h2>\n<p>We work to keep the site running and accurate, but we cannot promise it will always be available or free of errors. To the extent the law allows, we are not responsible for indirect or unforeseeable losses, and our total responsibility for any order is limited to what you paid for it. These limits do not apply where the law forbids them, such as for fraud or for injury caused by negligence, and they do not reduce your statutory consumer rights in your country.</p>\n<h2>14. Governing law and resolving problems</h2>\n<p>These Terms are governed by the laws of the State of Indiana, USA, without regard to conflict-of-law rules. If you live in Canada, Australia or New Zealand, you keep any mandatory consumer protections your local law gives you. If something goes wrong, email us first. Most problems, from a size swap to a missing parcel, are solved quickly by email.</p>\n<h2>15. Gifts and orders for someone else</h2>\n<p>You can ship an order straight to a friend or relative in any of our four countries, for example matching sets going to a sister in Auckland. You remain the customer: we email you, not the recipient, about the order, and returns or refunds go back through you and your original payment method. Let the recipient know a parcel is coming so it is not left unclaimed.</p>\n<h2>16. If part of these Terms does not apply</h2>\n<p>If a court decides any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms to someone else without our agreement.</p>\n<h2>17. Changes to these Terms</h2>\n<p>We may update these Terms from time to time. The version shown when you place an order applies to that order. The date at the top shows the latest update.</p>\n<h2>18. Contact</h2>\n<p>Questions about these Terms? Email <!--email_off--><a href=\"mailto:support@legglow.shop\">support@legglow.shop</a><!--/email_off-->, open a ticket on <a href=\"/submit-ticket/\">Submit a Ticket</a>, or browse quick answers in our <a href=\"/faqs/\">FAQs</a>.</p>\n","visible_characters":11426,"meta_description":"The rules for buying from Leg Glow: made-to-order prints, order-notes personalization with no proof, free shipping, 60-day returns and Indiana governing law.","parent":null,"published_at":"2026-10-30T23:19:33+00:00","updated_at":"2026-10-30T23:36:36+00:00"}}