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\nThis page is all about your money: when Leg Glow refunds an order, how much comes back, where it goes and how fast. If you are looking for how to pack and send an item back, head to our Returns & Exchanges Policy. The short version is simple. Return anything within 60 days of delivery for any reason, and we refund you within 7 days of receiving it, with no restocking fee.
\nA refund starts with one of three events. You returned an item and it reached us. You cancelled within 24 hours of ordering. Or we confirmed a problem with your order, such as a misprint, that we agreed to put right with a refund. Each event has its own path, set out below, but the destination for the money is always the same: the payment method you used at checkout, unless you choose store credit.
\nOnce your returned parcel arrives and we match it to your order, we issue your refund within 7 days. Because shipping to you was free and the return label is free too, the amount you get back is the full price you paid for the returned item. There are no deductions for restocking, handling or postage.
\nOrdered the 7/8 pocket leggings in two sizes to compare? Return the pair that does not fit and we refund that pair’s full price. The same applies if the print simply was not for you, or if you picked a capri where you wanted full-length. Please send change-of-mind items back unwashed and unworn beyond a try-on, so we can refund them in full.
\nIf an item arrives misprinted, faulty or different from what you ordered, you are entitled to a full refund of that item. You can also choose a replacement instead. Send photos with your order number and we will tell you whether we need the item back. If we do not need it, your refund can be issued once we have reviewed your photos, without waiting for a parcel to travel back.
\nName waistbands, photo prints and pet photo leggings are refunded the same way as everything else when returned within 60 days. If we printed something different from what you wrote in the order notes box at checkout, or from the photo you emailed us, we refund it or reprint it, whichever you prefer.
\n| Situation | \nItem price | \nShipping to you | \nReturn postage | \nWhen the refund is issued | \n
|---|---|---|---|---|
| Change of mind, size or length | \nRefunded in full | \nFree, so nothing to refund | \nFree label from us | \nWithin 7 days of receiving your return | \n
| Misprint or faulty item | \nRefunded in full | \nFree, so nothing to refund | \nFree label, if we need it back | \nWithin 7 days of receiving the item, or after photo review if no return is needed | \n
| Wrong item sent | \nRefunded in full | \nFree, so nothing to refund | \nFree label, if we need it back | \nWithin 7 days of receiving the item, or after photo review if no return is needed | \n
| Cancelled within 24 hours of ordering | \nRefunded in full | \nFree, so nothing to refund | \nNot applicable | \nOnce we confirm the cancellation by email | \n
| Order cancelled by Leg Glow | \nRefunded in full | \nFree, so nothing to refund | \nNot applicable | \nOnce we email you about the cancellation | \n
| Parcel missing in transit | \nRefund or replacement | \nFree, so nothing to refund | \nNot applicable | \nOnce our check with you is complete | \n
By default, refunds go back to the original payment method you used at checkout. We cannot send a refund to a different card, account or person, which protects you if someone else ever tries to claim your money.
\nOnce we issue a refund, the time it takes to show in your account depends on your payment provider or bank. Some show it within a day; others take several business days to post it. If you do not see it after a reasonable wait, email us and we will send you the refund date and reference so you can follow up with your provider.
\nRefunds are issued in the currency you paid in, for the same amount you paid for the returned item. If your bank converted the original payment from another currency, it converts the refund too, and exchange rates can move in between. Any difference from that conversion, and any foreign transaction fee, is set by your bank rather than by us.
\nPrefer to put the money toward something else, like a matching set or a holiday print? Ask for store credit when you start your return. Store credit equals the full value of your returned item, it is ready to use on your next order, and it never expires. Kids who will need the next size in a few months, or a fleece-lined pair you plan to buy before winter, are great reasons to keep credit on file.
\nYou can switch your mind before the refund is issued: just email us. Once credit has been issued, it stays as credit.
\nWhen a gift is returned, the refund goes to the original payment method of the person who paid. If the recipient would rather keep the value for themselves, we can issue store credit in their name instead, as long as the buyer is happy with that. Sending leggings to a friend in Australia and they need a different size? They can contact us directly and we will sort it out with both of you.
\nIf a parcel does not arrive or shows delivered but cannot be found, email us with your order number. We look into it with you, and once the check is done we offer a refund or a free replacement. Timelines vary with each case, so we keep you updated rather than making you wait in silence. If your parcel arrives damaged, send photos and we will refund or replace the affected items. Details on what to check first are on our Shipping & Delivery page.
\nA refund is only ever reduced in one situation: a change-of-mind return that comes back clearly worn, washed, stained or damaged after delivery. If that happens, we email you first with photos and the amount we can refund. You can accept it, or ask us to send the item back to you instead. We never deduct anything without telling you.
\nYour refund always matches what you actually paid for the item, not its list price. If you used a discount code across the whole order, the discount is shared across the items, and the refund for a returned item reflects its share. We show you the figure in our confirmation email, so there are no surprises.
\nReturning part of an order? Only the returned items are refunded, and the rest of your order stays exactly as it is. If you bought a family set for a Christmas fun run and send back only the adult top, you get that top’s price back. When a product was sold as a set at a single price, it is refunded as a set unless we agree otherwise by email.
\nSometimes a bank shows a pending hold from a payment attempt that did not go through, next to the real charge for your order. Pending holds usually drop off on their own, on a schedule your bank controls. If you see two completed charges for the same order, email us with both references and the date. If a duplicate reached us, we refund it in full straight away.
\nBefore you get in touch, try these quick checks:
\nStill missing? Email us with your order number. We confirm the refund details and stay with you until it is resolved.
\nLeg Glow does not collect sales tax, VAT or GST at checkout, so there is no tax line on your order to refund. Orders to Canada, Australia and New Zealand may face import duties or taxes under the destination country’s rules. Those charges are not collected by us. If you paid any on delivery and then return the item, contact us before you send it back and we will help you work out what is possible in your country.
\nHere is how a typical refund plays out:
\nIf something about a charge looks wrong, please email us first. Most questions, like a duplicate charge or a refund you cannot find, are quicker to fix directly. Contacting us does not affect any rights you have with your bank or payment provider. You can read more about how payments work on our Payment Methods page.
\nNo. A reason helps us improve sizing and prints, but your refund does not depend on it.
\nNever. Return labels are free, and nothing is deducted for postage.
\nThe 60-day window from delivery is our standard. If a fault shows up later, contact us anyway and we will look at your case.
\nYes. Tell us which items you want refunded and which you would like as credit, and we will handle them separately.
\nIf we can still stop your order before printing, yes, in full. If it is already being made, let it arrive and return it within 60 days for a full refund with a free label.
\nStore credit is meant for future orders, which is why it never expires. If you have a special situation, email us and we will talk it through.
\nEmail support@legglow.shop or submit a ticket with your order number, and we reply within 24 hours on business days. Related pages: Returns & Exchanges, Cancel or Change an Order and Terms of Service. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US.
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