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\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
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Use the form above to check where your order is right now. Enter your order number and the email address you used at checkout, press the button, and you will see your order’s current status, the items inside and the shipping address. Below the form you will find how to find your order number, what each status means, how long each stage normally takes and what to do if something looks stuck.
\nYour order number appears in three places:
\nUse the exact email address you typed at checkout. If the form says it cannot find your order, the most common reason is a different email, such as a work address instead of a personal one, or a small typo. Try the other address you use, then email us if it still does not work.
\nSearch your inbox for “Leg Glow” and check spam, junk and promotions folders. If you still cannot find it, email support@legglow.shop with your full name, the shipping postcode and the date you ordered. We will find your order and resend the details.
\nYour order moves through a few stages. The status shown in the form above tells you where it is, and the table explains what you can do at each step.
\n| Status | \nWhat it means | \nWhat you can do | \n
|---|---|---|
| Pending payment | \nThe order was started but the payment has not been completed. | \nCheck your email and bank app for a confirmation step, or place the order again. Nothing is prepared until payment succeeds. | \n
| Processing | \nPayment received. Your piece is being printed, finished and packed, which takes 1-3 business days. | \nWithin 24 hours of ordering, email us to change size, print, address or order notes, or to cancel. | \n
| On hold | \nWe are waiting for something, often a photo or a detail for a personalised print. | \nCheck your email for a message from us and reply with what is needed. | \n
| Completed or shipped | \nYour parcel has left us and is on its way. Your shipping email has the tracking details. | \nFollow the tracking link. Allow a day or two for the first update to appear. | \n
| In transit | \nThe parcel is moving through the delivery network toward you. Transit takes 7-14 business days. | \nKeep an eye on tracking. Gaps of a few days between updates are normal, especially across borders. | \n
| Out for delivery | \nThe parcel is on the final leg to your address. | \nMake sure someone can receive it, or that there is a safe place for it. | \n
| Delivered | \nTracking shows the parcel was left at your address or with someone there. | \nOpen it and check sizes and names. Your 60-day return window starts today. | \n
| Delivery problem | \nThe parcel could not be delivered, for example because of an address issue. | \nEmail us with your order number so we can help sort it out. | \n
| Cancelled or refunded | \nThe order was cancelled or refunded in full or in part. | \nCheck your email for our confirmation and see the refund details on our refund page. | \n
Every Leg Glow piece is made to order after you pay. That means the timeline has two parts:
\nAdded together, most orders arrive about 8-17 business days after you order. These are estimates, not promised dates. During the holiday season, when we print many holiday sets and every delivery network is busy, transit can run toward the longer end. See Shipping & Delivery for the full picture.
\nFor name waistbands, photo leggings and pet photo prints, the preparation clock starts once we have everything we need. That means the names and dates you typed into the order notes at checkout, plus any photo you send by replying to your confirmation email or emailing support with your order number. If your order is On hold, a missing detail is the most likely reason.
\nTracking updates come from the delivery network, not from us, and they do not always appear in a neat daily line. Here is how to read the common patterns:
\nCheck whether we emailed you about a personalised detail. If not, email us with your order number and we will check what is happening.
\nShort pauses are normal. If your parcel is past the total estimate, or tracking has shown no change for several days in a row, email us with your order number. We look into it, contact the delivery network where needed and keep you updated. Every case is handled individually, and if a parcel turns out to be lost, we talk you through a replacement or a refund.
\nTry these steps first:
\nStill missing? Email support@legglow.shop with your order number and shipping address, and we will work through it with you.
\nWithin 24 hours of ordering, you can change the size, length, print, quantity, shipping address or the names and details in your order notes, or cancel the order completely. Email us with your order number. A name misspelled in the order notes and caught inside the window is a quick fix. After 24 hours, your piece may already be printing; we still try, and our Cancel or Change an Order page explains your options.
\nOpen your parcel soon after delivery and check each item:
\nIf anything is not right, you have 60 days from delivery to return any item with a free return label. Start with our Returns & Exchanges Policy. Refunds are issued within 7 days of us receiving the return, as explained on our Refund Policy.
\nWash your new prints cold and inside out, and skip high heat in the dryer. It keeps colours looking bright through many workouts and walks.
\nSent a gift to an Australian address or a fleece-lined pair to a friend facing a cold Canadian walk? The person who placed the order can track it with the form above using their own order number and email. Forward the shipping email to the recipient if they would like to follow it themselves. Recipients who do not have the order number can still contact us; we will need the buyer’s name and the delivery address to help.
\nOrders to these countries ship from the USA and cross a border on the way. Customs checks are carried out by the destination country and can add time. Whether import duties or taxes are charged, and who pays them, depends on that country’s rules. If you are unsure, contact us before ordering. If your parcel seems held at customs, email us and we will help you work out who to speak to.
\nYes. The form at the top of this page only needs your order number and checkout email.
\nYour order is still being prepared. Tracking details are added when the parcel ships, and you get an email at the same time.
\nYour items may have been sent in separate parcels. That never costs extra, and each parcel gets its own tracking.
\nWe can share the estimate, but delivery dates are not promised. If you have a deadline, email us before ordering and we will give you an honest read.
\nIf you are within 24 hours of ordering, email us and we fix it free. If the parcel has already left us, email us straight away so we can help with next steps.
\nEmail support@legglow.shop with your order number, or submit a ticket. We reply within 24 hours on business days. You can also visit our Contact Us page, browse the Help Center or read our FAQs. Leg Glow, 2243 Sagamore Parkway West, West Lafayette, IN 47906, US.
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